Refund policy

Last updated: July 31, 2026

At Rida Copper LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

The item must be unused and in its original condition.
The product must be returned in its original packaging whenever possible.
Proof of purchase or order confirmation is required.

Products that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for a return.

Non-Returnable Items

For hygiene, safety, or health reasons, certain products may not be eligible for return once they have been used.

Customized, personalized, clearance, or final sale items are also non-returnable unless they arrive damaged or defective.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your order by emailing:

Email: fati1994soujda@gmail.com

Please include:

Your order number
A description of the issue
Clear photos showing the product and packaging

We will review your request and provide an appropriate solution as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved, your refund will be processed to your original payment method.

Please note that depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

Shipping costs are generally non-refundable unless the return is due to our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless the product was received damaged, defective, or incorrect.

We recommend using a trackable shipping service for all returns, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

If your order has already been shipped, it can no longer be canceled and must follow the return procedure after delivery.

Exchanges

We replace items only if they are defective, damaged, or if an incorrect item was sent.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Rida Copper LLC